Service Writer Hiring in Stroudsburg, PA

What It Takes To Earn A Place At Toyota Of Stroudsburg

At Toyota of Stroudsburg, we are committed to delivering exceptional value to our customers through superior auto services, exceptional customer service, and genuine respect. As a service writer, you will often be the first person to interact with Roxbury Township customers, welcome them to the service department, and make that ever-critical great first impression. In return for this high level of commitment, you will receive the support and respect of your co-workers and the dealership management as you complete these tasks daily, as well as others on an as-needed basis:

• Scheduling service appointments
• Greet customers in a timely and friendly manner as they drop off vehicles
• Obtaining vehicle information
• Visual vehicle inspection and walk-around with the customer, noting any damage and service requests
• Create a complete and accurate repair order regarding issues, problems, or maintenance needed
• Verifying service history with the customer
• Reinforce the value of regular care and proper maintenance with the customer
• Provide the customer with a written cost estimate
• Obtain a customer’s signature to authorize service
• Provide the customer with a copy of the signed service order
• Confirm the customer’s preferred method of payment
• Obtain credit approval if necessary
• Monitor vehicle status during the day
• Update the customer of any additional work needed and the cost, and get verbal approval
• Review the work order and verify that all work is completed
• Close the repair order
• Ensure that the vehicle is parked in the assigned area, is locked, and the keys are marked and secured
• Explain completed work and the cost of work to the customer
• Discuss the factory survey that the customer will receive
• Inquire about scheduling future service work
• Ensure the customer is satisfied with the entire service experience
• Manages repair order documentation to ensure full compliance with TMS, CAT, and TSS policies and procedures
• Achieves individual and team CSI scores above the minimum “GREEN” standards in all categories
• Maintains 100% utilization of the required Multi-Point Inspection (Walk Around) process.
• Achieves and maintains individual and team effective labor rate (ELR) above 80% of the posted retail
• Maintains a professional appearance and work environment.
• Attends applicable and mandatory company-wide training
• Complete other tasks as requested

We ask that you bring these basic skills with you and immediately be prepared to contribute to our team of hard-working service writers:

• High school diploma
• Excellent communication skills
• Ability to multitask
• Exceptional time management skills
• Aptitude for resolving issues and achieving customer satisfaction

The Toyota Of Stroudsburg Compensation Package

As a valued member of the Toyota of Stroudsburg team, we offer a comprehensive benefits package that is one of the best in the automotive industry. Our new hires are consistently impressed with the generous wages they receive upon hire, as well as the regular reviews and opportunities for wage increases based on their professional growth and contributions to the dealership. Your skill and professionalism with our service department customers will often set the tone for the customer’s view of the dealership and our service team. We appreciate the great responsibility that we are placing in your hands. Additionally, we are happy to reward each service writer team member with these benefits to provide them with assistance and peace of mind for themselves and their families:

• Health Insurance
• Dental Insurance
• Disability Insurance
• Life Insurance
• Wellness Programs
• 401K

Be A Part Of Something Greater Than A Toyota Dealership

One of the cornerstones of Toyota of Stroudsburg is our desire to give back to the community that continues to support us and our staff. We are pleased to participate in numerous charitable events throughout the year, supporting organizations that work diligently to ensure our community remains a wonderful place for us, our friends, and our families to enjoy a peaceful and prosperous life. Some of the groups we are most proud to support include:

• Animals Can’t Talk Cat Rescue
• Valor Clinic
• Battle Borne
• East Stroudsburg Fire Department
• Monroe County Special Olympics
• Pregnancy Resource Center of the Poconos
• Stroudsburg Borough Fire House
• The Olsen Christmas Wish
• Fury Friends Food Bank

View Open Positions
About Us
Customer Testimonials
Contact Us